COASIO SUPPORT
A little help.
Then back to it.
Find help with your account, your invitation and getting the most out of your training in Coasio.
Common questions
How do I join Coasio?
Clients join through a coach’s invitation. Open the invitation email, follow its link and finish setting up your account. Use the same email address your coach invited. Already set up? Sign in to Coasio.
I can’t find my invitation email.
Check your junk or spam folder and search for Coasio. Confirm the email address with your coach. If the invitation is missing or its link no longer works, ask your coach to send a fresh one.
I forgot my password. What do I do?
Open Coasio and choose Forgot password on the sign-in screen. Enter your account email address and follow the reset instructions sent to your inbox. Check your junk folder if you don’t see the email.
My programme or training day isn’t showing.
Confirm that you’re signed in to the invited account and looking at the intended training date. Ask your coach to check that a programme is assigned and the session is scheduled for that date.
An exercise video isn’t playing.
Check your internet connection, then reopen the exercise. If it still doesn’t play, tell your coach the programme, training day and exercise name, and whether you’re using the phone app or web app. Your coach can check the assigned exercise media.
Can coaches upload their own videos?
Yes, when the Super Admin has enabled media-upload permission for that coach. A coach’s video is reused for the same library exercise across their programmes and clients. The shared library’s default video stays in the library.
How do I permanently delete my account?
In the client app, open You → Delete account. Coaches can open Home → Settings → Delete account. You can also select Delete an existing account on the sign-in screen.
Confirm your email, password and the permanent-deletion warning. A paused or archived account is not deleted. Deleting an account does not cancel a separate payment agreement with your coach. Read the privacy policy for details about records and retention.
Who can see my training and progress?
Your assigned coach can see the information needed for your coaching, including workout results, check-ins, measurements, food logs and shared photos and messages. Read more in our privacy policy.
Does Coasio provide medical advice?
No. Coasio is a fitness coaching tool, not a medical device or a substitute for professional medical advice, diagnosis or treatment. Discuss health concerns and exercise suitability with a qualified professional.